FAQ
Here are typical questions asked by customers and answers below.-
How long do typical hair appointments take?
It depends on the service, but a typical haircut usually takes about 45 minutes for women and if there’s a color added generally it’s about another 30 to 60 minutes. A typical men’s haircut takes about 40 minutes.
How does paying online work?
Paying online is easy and comes with a discount! Use the selection boxes on the Book Online page, and select the service(s) you would like to pay for. Once you’ve selected a service, click “SELECT & PAY FOR THIS SERVICE”. On the next screen you can hit “CONTINUE SHOPPING” to come back to the Book Online page and add as many services as you like. When you have selected all the services you’d like to pay for, please select “Checkout” or “Proceed to Checkout”. During the checkout process, we will ask for your phone number and a good time to call you, to setup your appointment.
-
Refunds, canceled appointments?
Refunds, are usually given within 24 to 48 hours upon reason of the service cancellation. Canceled appointments require a 24 hour notice. A $20 fee is applied for any color service that is not canceled or for any customer that does not show up to their scheduled appointment. The best way to cancel an appointment and start the refund process is to call our stylists directly at (630) 330-2491.